If you can’t find the product you are looking for in-store or on our website, let us know and we will try our best to assist you. Items may be temporarily out of stock and we are in the midst of replenishment, so make sure to contact us.
Absolutely! We are always eager to help you find the right product whether in-store or online. contact us on your preferred platform and let us help you choose an individually tailored solution.
Online promotional codes are only valid on items purchased through our online store, unless otherwise stated. Terms and conditions apply.
Please visit us in-store to request a price match. We will try our best to match the offer presented. Please provide the flyer, advertisement or web address of the lower-priced product with you. We are unable to offer price adjustments on previously purchased items in-store or online. We are unable to provide price matching through our online store.
Due to public health regulations, appointments must be booked in advance to reserve the time and date that best fits your schedule and needs. At this time, due to COVID-19 health regulations, we are limiting walk-in appointments to pre-booked only. We recommend calling the store to check if they can book you before you arrive.
Best way to book an appointment is by calling us at 604-233-6699.
We understand that plans change. If you need to cancel, please do so at least 24 hours in advance so that we may accommodate another client looking to book an appointment.
Each appointment has a 10-minute grace period before you are marked as a no-show. If you arrive after the 10-minute grace period and if your time slot is still available, your esthetician will let you know what can be achieved in the remaining time. Please note they may need to adjust the service depending on timing and their appointment schedule.
We accept Cash, Interac/Debit, Visa, MasterCard, American Express, WeChat Pay and AliPay.
For paid services, payment is taken in store upon completion of the service.
We do not offer refunds on products and services already rendered. Please visit our Refunds Policy page for more information. If you would like to speak to us regarding our policy, please reach out to us at 604-233-6699 or at firstname.lastname@example.org.
We accept Visa, MasterCard and American Express on our website.
No, we are only able to accept one credit card per purchase.
Beauty Court Online powered by Shopify takes every possible precaution to ensure that your credit card information is handled in the most secure manner possible. Transactions are processed through our Canadian payment partner, Moneris, and they include payment data encryption and are PCI compliant.
Our online store sells the same products that can be found in our stores. However, due to certain manufacturer’s restrictions there are certain items that are only sold in-stores. For more information, please contact us directly.
Unfortunately we do not accept promotional codes on previous ordered items.
No, we do not offer price adjustments.
All in-stock orders are processed within 1-2 business days.
Yes, we offer shipping via Canada Post to Canadian addresses only at this time. We currently do not ship internationally.
Yes, all prices displayed on the website are in Canadian dollars.
You will be charged the sales tax based on which province/territory your shipping address is in.
After an order is placed, we will need to prepare and deliver the items. This is the fulfillment process where we package the ordered products, label the shipment and send it to the post office. If items in your order are not available at time of processing, we will contact you immediately to decide how to proceed.
Yes, we offer curb-side pickup. Please choose the “in-store pickup” delivery method at checkout. We will notify you via email when your order is ready for pickup.
Your order is shipped from our main store located at: Unit 2610, 4151 Hazelbridge Way, Richmond BC V6X 4J7.
No, you do not need an account to place an order online. However, we recommend creating an account to get first access to our upcoming and exclusive promotions.
By creating an online account with us, you will have first access to our upcoming and exclusive promotions. You will also have immediate access to your order history and an improved shopping experience when making repeat purchases in the future when your address and payment details are saved.
If you have created an online account with us, you can find your order history once logged in. If you do not have an online account with us, please check our email for an order confirmation. There will be a link provided to review your order through our website,
You may check the status of your order by clicking the “View your order” link provided in the order confirmation email. You can also opt in for SMS notifications and get updates on your mobile device. If your order is being shipped, we will provide the tracking information to track your order through Canada Post.
The health and safety of our clients and Beauty Consultants is our highest priority. Our services hygiene and safety standards were developed based on guidance from WorkSafeBC and federal, provincial, and municipal authorities that include the following:
Due to public health regulations, we recommend all clients in-store to wear a face mask or cover unless the service you have booked for does not permit to do so.
To comply with social distancing please ensure you arrive on time and alone (unless under the age of 17). If you arrive more than 5 minutes prior to your appointment, we will ask that you wait outside.
You should not receive a service if you are showing cold or flu-like symptoms, including sneezing, coughing, or a high temperature or if you have been exposed to someone with cold or flu-like symptoms in the last 14 days. You may consider not receiving a service if you are part of a high-risk or vulnerable population per Health Canada.
We offer only skin services in our stores. Please call us at 604-233-6699 to inquire about our current services.
All of our services are performed by specially trained estheticians.
If you are unsatisfied with your service, we want to know! During your service, please advise your esthetician of any points of concern you may have. If at the end of your service, you are still not satisfied, please work with your esthetician and Store Manager who can help address your concerns in the moment.